Case Study] HiveMQ Supports Tablet PCs to Achieve Efficient Remote Management

I. Background of the application

01 User Introduction

Arkéa On Life is the new business unit of Crédit Mutuel Arkéa, a French group dedicated to building a connected life and safeguarding families.The Arkéa On Life team's aim is to make it accessible to everyone. To this end, Arkéa On Life integrates the Arkéa Assistance subsidiary, which specializes in providing remote assistance to individuals, and Arkéa Sécurité, which provides property monitoring and remote worker protection.

In 2016, Arkéa On Life launched a unique touch tablet, an internet-connected tablet that expands on the remote assistance services Arkéa On Life offers its users, and which has been designed with a focus on simplicity and ease of use. Combined with the Arkéa On Life smartphone app, customers can enjoy a comprehensive suite of technological services.

  • Private social network to stay in touch with loved ones through video calls, photos and texts
  • Video assistance for interacting with remote call center consultants
  • Connect to a healthcare provider for 24/7 access to doctor's advice

Arkéa On Life's tablet is not just for sending emergency alerts, it's also a social tool that provides greater flexibility for people to interact with their loved ones.

02 Application Requirements

  • Scalable Messaging Platform for Managing Remote Devices
  • Reliable two-way communication for updates and monitoring

Application

Arkéa On Life monitors and updates their connected tablets through HiveMQ. Each tablet has a local MQTT agent that is used to coordinate communication between the many microservices, and all local agents are synchronized with HiveMQ through a custom bridge. With these tablets connected to HiveMQ, the Arkéa On Life team can continuously monitor and interact with each device, allowing Arkéa On Life support staff to efficiently troubleshoot, update, and fine-tune devices.

Reliable and secure communications are at the heart of every alarm system.

When Arkéa On Life developed the tablet, the following factors motivated them to use the MQTT protocol.

  • The MQTT protocol is specifically designed for the Internet of Things, e.g., connected devices.
  • Need to consider bandwidth issues, they want to utilize the network as efficiently as possible
  • MQTT's architecture guarantees reliable bi-directional messaging.

In order to find the right MQTT platform, Arkéa On Life conducted a series of benchmarking tests, and in the end, HiveMQ came out on top as the most reliable solution, and here are the benefits of HiveMQ.

  • Scalable message volume with very fast throughput and minimal latency
  • High Availability with HiveMQ's Flexible Clustered Environment
  • Open and flexible plug-in system
  • 100% conforms to MQTT specification

Arkéa On Life currently develops its own MQTT client authorization plug-ins running HiveMQ on Amazon Web Services (AWS) and uses the Kibana infrastructure for data visibility, application monitoring, and operational intelligence. the HiveMQ dashboard enables quick access, and also allows Arkéa On Life administrators to scrutinize each client's messages and quickly identify irregularities. The HiveMQ dashboard enables fast access and allows Arkéa On Life administrators to scrutinize each client's messages and quickly identify abnormal client behavior.

III. Introduction to the Program

HiveMQ is a communication platform for MQTT data transfer, designed to deliver data quickly, efficiently, and reliably to connected IoT devices. HiveMQ uses the MQTT protocol for real-time, bi-directional data push between devices and enterprise platforms.

HiveMQ was built to address some of the key technical challenges that organizations face when building new IoT applications, including.

  • Building Reliable and Scalable Business-Critical Internet of Things Applications
  • Fast data delivery to meet end-user expectations for responsive IoT products
  • Reduce operating costs through efficient utilization of hardware, network and cloud resources
  • Integrate IoT data into existing enterprise systems

HiveMQ provides free, professional, and enterprise MQTT Broker products, as well as three enterprise extension packages: Kafka, Enterprise Security, and MQTT Broker Bridge. HiveMQ also provides highly efficient MQTT clients and cloud platforms to satisfy customers' needs in various aspects.

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